Privacy Policy

Last Updated January 31, 2024

Introduction

This Privacy Policy explains how Gateway Systems collects, uses, discloses, and protects information in connection with this website and the other services we offer (together, the "Services"). By using the Services, you consent to the collection, use, storage, and disclosure of your information as described below.

What Information We Collect

Personal Information

When you express interest in our Services or register to use them, we may ask for personal contact information such as your name, company name, address, phone number, and email address. If you purchase our Services, we also collect billing information such as billing name, address, and payment details.

Data, Diagnostic & Login Information

Using our Services, you may create, upload, store, and share information such as your company description, logo, photos, and email addresses. If you experience a technical error, we may request permission to collect diagnostic information (such as your operating system, browser version, and device details) to help resolve it. Certain login information may be stored locally in a cookie on your device to streamline the login process.

Analytics Information

As you navigate our website, we may collect standard technical information through cookies and similar tools — such as browser type, IP address, and pages viewed. Third-party vendors, including Google, may also use cookies to serve ads based on your prior visits to this or other websites. You can opt out of personalized advertising through your browser's ad settings or at www.aboutads.info.

Geo-Location Information

We do not currently collect real-time geo-location information. If this changes in the future, we will request your permission before doing so.

How We Use the Information We Collect

• Personal Contact Information — to administer our Services and provide updates or product announcements, and for marketing purposes as described below.
• Billing Information — we do not store billing information on our own servers. Payments are processed through Stripe; see Stripe's privacy policy for details.
• Data, Diagnostic & Login Information — used solely to administer and improve the Services.
• Analytics Information — used, in conjunction with tools like Google Analytics, to monitor and improve the Services and verify authorized use.

Sharing & Disclosure of Information

Third-Party Applications

We may allow you to link your data to third-party sites such as Facebook, Twitter, or LinkedIn. Such linking is at your discretion, and we are not responsible for how those third parties use the linked information.

Marketing & Publicity

You agree to permit Gateway Systems to identify you as a customer and use your name and/or logo in our website and marketing materials.

Sale of Personal Information

We do not sell, rent, or trade your personal information to third parties.

Service Providers & Business Partners

We may work with trusted third parties to help provide, analyze, and improve our Services (such as data storage, analytics, and payment processing). These providers may access your information only to perform these tasks on our behalf, under confidentiality obligations similar to this Policy.

Non-Private or Non-Personal Information

We may disclose aggregated or non-personal information, such as general usage statistics, at our discretion.

Our Use and Disclosure of Information

We store and process your personal information on servers, which may be located outside of Canada; due to the nature of internet routing, your data may pass through other countries in transit. We use this information to develop and deliver our Services, process transactions, provide customer service, and improve our products and marketing. We do not sell or rent your personal information, and we only share it with third parties in limited circumstances, including:

• Trusted service providers under contract who support our business operations (payment processing, analytics, content creation, etc.), who are contractually prohibited from using your information for any other purpose.
• Investigations of fraud or illegal activity, or to protect our rights and the safety of others.
• Responses to a subpoena, warrant, court order, or other valid legal process.
• Co-branded partners, if you sign up through a co-branded partner link — limited to your name, email, and address, solely to enable the co-branded service.
• Your legal representative or agent (such as a holder of power of attorney).
• Public relations and marketing partners, solely to measure and improve our own products and advertising.
• A successor company, in the event of a merger or acquisition, who would continue to be bound by this Policy until it is amended.
• Our parent, subsidiaries, and joint ventures, to help coordinate services, enforce our terms, and promote trust and safety.

Data Retention

We retain your information for as long as your account is active or as needed to provide the Services. If you cancel your account, your data will no longer be stored on our servers, though some data may persist for a period in backup copies while it is being removed.

Changes to This Privacy Policy

If we make material changes to this Policy, we will notify you by email and/or post the changes on our website prior to the changes taking effect. We encourage you to review this Policy periodically. We reserve the right to modify this Policy at any time; changes are effective once posted by an authorized representative of Gateway Systems.

If Gateway Systems undergoes a business transition such as a merger, acquisition, or sale of assets, your personal information may be part of the assets transferred. We will provide notice on our site for 30 days following any such change of ownership.

Your Rights (EU, UK & Similar Jurisdictions)

If you reside in the European Union, United Kingdom, Liechtenstein, Norway, Iceland, or Switzerland, you may have additional rights regarding your personal data, including rights under the EU's General Data Protection Regulation (GDPR). We are committed to processing personal data lawfully, fairly, and transparently, collecting only what is necessary, retaining it only as long as required, and keeping it accurate and up to date. You have the right to request access to, rectification of, or erasure of your personal data, or to object to or restrict its processing. Requests should be submitted to us in writing using the contact information below.

California Consumer Privacy Act (CCPA)

If you are a California resident, the CCPA gives you the right to request certain information about the personal information we've collected about you, and to request access to, restriction of, or deletion of that information. You may submit such a request using the contact information below.

Community Content

Our Services may include publicly accessible community features such as blogs, forums, or wikis. Any information you share in these areas may be read, collected, and used by others who access them, and may remain visible even after you cancel your account.

Questions, Complaints & Contact

If you have any questions about this Privacy Policy, please reach out through our Contact page, or by mail at:

Gateway Systems
Attn: Privacy Officer
763 Terlin Blvd
Mississauga, Ontario